Question 1

What warranty do your IEMs include?

Accepted Answer

You get a one-year warranty covering manufacturing defects. If you need help, contact sales.auraudio@gmail.com.

Question 2

How do I make a warranty claim?

Accepted Answer

If you have a warranty issue, contact us with your order details and a clear description of the problem. Our one-year warranty covers manufacturing defects, and we will review the case and guide you on the next steps.

Question 3

What should I do if my order is delayed or arrives damaged?

Accepted Answer

Contact us as soon as possible with your order number and photos if the item arrives damaged. If your shipment is delayed, we can check the status and help you follow up.

FAQ

Frequently asked questions

What warranty do your IEMs include?

How do I make a warranty claim?

What should I do if my order is delayed or arrives damaged?

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