All prices listed on this website are in SGD
FREQUENTLY ASKED QUESTION
Could you let me know the estimated lead time for my IEM?
Each IEM is built to order, with an estimated lead time of 4 weeks depending on design complexity. Every unit is handcrafted, with each component meticulously inspected and matched to ensure the highest level of consistency and performance.
Do You Provide Custom In Ear Monitor (IEM) and Optional Faceplates?
Sorry, we do not provide Custom In-Ear Monitor and Optional Faceplates for IEMs.
Do You offer Free IEM Samples to Reviewers, Tour Group and Youtubers for review purposes ?
AüR Audio does not provide free samples or touring units for reviewing. This policy helps ensure commitment and prevents situations where reviewers or Tour Group disappear after receiving complimentary products. At the same time, it allows us to work with genuinely interested partners who truly value the products and community.
I am a reviewer interested in reviewing your IEMs. May I know if you offer any special pricing for reviewers?
Yes, we offer exclusive reviewer privileges, including special pricing. Please contact us privately for further details.
May I know what payment methods you accept besides PayPal?
We accept Wise payments and bank transfers, and you will be entitled to extra discounted price.
What shipping service do you use for international orders?
We use FedEx International Priority (3-5 business days to most countries) as well as DHL and UPS on occasion.
International customers
AüR Audio is not liable for any import duties, taxes, or customs charges incurred. Please ensure that all customs information provided is accurate to prevent delays, rejection, or return of the package.